![]() ![]() Following up the customer experience is vital for customer retention and showing customers you value their feedback. The customer might have purchased, but their journey doesn’t just end there. Dealers should provide an excellent dealership experience, whilst bearing in mind that every customer is coming in at different stages in the purchasing journey. Dealers should take advantage of their industry knowledge, making sure customers are aware of questions such as mileage or warranty. It’s also a fundamental opportunity to create a personalised customer experience.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |